When the golden age of white-glove service on airlines evaporated and private flight companies took over the luxury market for air transportation, Air Charter Service developed into the world\u2019s largest brokerage company among all types of aircraft. Established in 1990, ACS is now across six continents with 30 offices and growing. The company has one focus: customer service.\u00a0<\/span><\/p>\n \u201cI have asked every customer I have ever had: \u2018What matters most to you?\u2019 You have to ask<\/i> and you have to listen<\/i>. The customer will give you their playbook, either explicitly or subconsciously. It is up to us to run that playbook in service to the customer,\u201d said John Castellano, vice president of commercial sales. ACS listens.\u00a0<\/span><\/p>\n ACS has built a travel and concierge service along with a special Empyrean Jet Card Program, with three distinct jet cards. Slight differences have been built into each product to cater to the variety of nuanced travel needs and habits among clients. In the Empyrean Jet Card Program, the Market account allows a customer to charter aircraft at the best market rate at the time of booking. The Gold account allows for the same, but with the added benefit of a maximum price-cap guarantee and with customers retaining 100% of the savings on trips purchased below the agreed-upon capped rate. The Platinum account allows customers to purchase a set number of hours at an agreed-upon hourly price and with 24-hours\u2019 notice.\u00a0<\/span><\/p>\n